Shipping policy

1. Order Processing

  • Orders are processed within 1-2 business days after payment is confirmed. Processing times may vary for custom, large, or special orders, and any delays will be communicated promptly.
  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Methods and Costs

  • Shipping rates are calculated at checkout based on the delivery location, weight, and size of the order. You will have the option to select your preferred shipping method during checkout.
  • All shipping times provided are estimates and not guaranteed. Factors such as carrier delays, customs clearance, or weather conditions may affect delivery timelines.

3. International Shipping

  • We ship worldwide, subject to applicable laws and regulations. However, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.
  • Certain products may have restrictions or additional compliance requirements for international shipping. If an order cannot be fulfilled due to such restrictions, we will notify you and provide a full refund.

4. Address Accuracy

  • It is the customer's responsibility to provide an accurate and complete shipping address. Auto Power Hub is not responsible for failed deliveries or additional costs incurred due to incorrect or incomplete address details.
  • If you notice an error in your shipping information, contact us immediately at sales@autopowerhub.com or 519-729-2346. We will make every effort to update your order, but changes cannot be guaranteed after the order has been processed or shipped.

5. Tracking Information

  • Once your order is shipped, a tracking number will be provided via email. It is your responsibility to monitor the shipment using the tracking details provided.

6. Shipping Liability

  • Auto Power Hub is not liable for delays, loss, or damage caused by third-party shipping carriers. However, if issues arise, we will assist in resolving them to the best of our ability.
  • Shipping insurance is strongly recommended for valuable or fragile items. Without insurance, Auto Power Hub cannot be held liable for damage during transit.

7. Lost or Undeliverable Packages

  • If a package is marked as "delivered" by the carrier but is not received, please first contact the carrier to resolve the issue. Auto Power Hub is not responsible for packages after they are marked as delivered.
  • Undeliverable packages due to customer error (e.g., incorrect address) will be returned to us. The customer will be responsible for additional shipping charges to resend the package. If the customer declines reshipment, a refund will be issued minus the original shipping costs and any return fees incurred.

8. Customs and Import Duties

  • Customers are solely responsible for any customs duties, taxes, or fees assessed by their country. Auto Power Hub is not liable for packages delayed or held by customs.

9. Force Majeure

  • Auto Power Hub shall not be held responsible for any delays or failures to deliver due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, or other unforeseen events.

10. Returns and Refunds

  • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., shipping the wrong item). Please refer to our Return Policy for details.

11. Questions or Concerns

  • If you have any questions about this policy or your shipment, please contact us:

Disclaimer

By placing an order with Auto Power Hub, you agree to this Shipping Policy. Auto Power Hub reserves the right to update this policy at any time without prior notice. The most current version will always be available on our website.