Frequently Asked Questions
We offer a variety of automation and robotics products, including custom-designed vision machines, sorting machines, conveyor belts, and packaging machines. Services and products are provided as described and are subject to availability.
To place an order, browse our product selection, add items to your cart, and proceed to checkout. An order confirmation email will be sent once your order is completed, subject to successful processing and approval.
We accept major credit cards, PayPal, and other secure payment methods. All payments are processed through secure payment gateways. Please note that payment processing is handled by third parties, and any issues should be directed to your payment provider.
Orders are typically processed within 1-2 business days, depending on product availability and other factors. Processing times are estimates and not guaranteed.
We offer standard, expedited, and overnight shipping options. Delivery times are estimated as follows:
Standard: 5-7 business days
Expedited: 2-3 business days
Overnight: 1 business day
Shipping times may vary and are not guaranteed due to factors beyond our control, such as carrier delays.
Yes, we ship internationally to select countries. Please be aware that customers are responsible for any customs duties, taxes, or import regulations applicable in their country. Delivery times may vary based on location.
Once your order has shipped, you will receive a tracking number via email. Please use this number to track your package on the carrier’s website. Tracking information is provided as a service and accuracy is dependent on the carrier.
We accept returns within 30 days of purchase for items that are unused and in their original packaging. To initiate a return, please contact us at sales@autopowerhub.com. Approval of returns is at our discretion based on the condition of the returned items.
Refunds, if approved, are processed within 7 business days of receiving the returned item in acceptable condition. Refunds will be issued to the original payment method used at the time of purchase.
Products come with a manufacturer's warranty as specified in the product description. Warranty claims are subject to the terms provided by the manufacturer and may vary by product. Please note that warranties are not guarantees of performance or condition beyond what is stated.
If your order is lost or damaged during shipping, please contact us at sales@autopowerhub.com. While we will assist in resolving shipping issues, liability for loss or damage lies with the carrier.
We use SSL encryption, secure servers, and other measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security of your data.
You can manage cookie settings through your browser. Disabling cookies may impact your experience on our website, and some functionality may be reduced.
You can reach our customer service team by emailing sales@autopowerhub.com or calling [Customer Service Phone Number]. Support hours are Monday through Friday, 9 AM to 5 PM Eastern Time (Ontario, Canada). Our team aims to respond promptly but response times may vary.
We strive to make our website accessible to all users. If you encounter any issues, please contact us at sales@autopowerhub.com. We will do our best to assist, but accessibility improvements are ongoing.
Full terms, conditions, and policies, including our Privacy Policy, Terms and Conditions, Shipping Policy, Return and Refund Policy, Warranty Policy, Cookie Policy, and Security Policy, are available on our website. These documents provide comprehensive details and take precedence over any FAQ or summary statements.